Warranty & Care

Warranty Coverage

All LUNNÉA jewellery comes with a 12-month warranty covering manufacturing defects, including:

Faulty clasps or closures
Loose stones due to improper setting
Breakage caused by structural flaws
Tarnishing beyond normal expectations for 925 sterling silver

If you experience any issues, simply email us at contact@lunnea.com with your order number and a photo of the item. We will repair, replace, or refund the item depending on the situation.

What is NOT covered

Our warranty does not cover damage caused by:

Normal wear and tear
Scratches or dents from accidental impact
Exposure to chemicals (perfume, chlorine, cosmetics, cleaning products)
Loss or theft
Improper handling, storage, or cleaning

Jewellery Care Guide

To ensure your LUNNÉA pieces remain radiant, please follow the care guidelines:

Daily Care

Avoid contact with perfumes, lotions, and sprays.
Remove your jewellery before showering, swimming, or exercising.
Put on your jewellery last when getting ready.

Cleaning

Gently wipe with a soft polishing cloth after each wear.
For deeper cleaning, use warm water and mild soap. Dry completely.

Storage

Store individually in a soft pouch or jewellery box.
Keep away from humidity to prevent tarnishing.

Warranty Claim Procedure

If you need support:

E-mail us at contact@lunnea.eu, include your order number, photos, and a short description. Our team will respond within 48 hours and if the claim is approved, we will provide a free replacement or repair

Your satisfaction is our priority — every piece is crafted with love, and cared for with the same dedication.

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